I feel your pain bro and actually share in it! DSTv has to come up with a better way to resolve subscriptions by customers. Just like you and somany others out there, each time I re-suscribe, I always have to spend my phone credit on their bloody customer care line that should be toll free by the way, through a rather annoying series of IVR messages. Why can’t I just Press “0” to be offered better continual and consistent service?.
In a nutshell and not to further get provoked by this issue, a change is needed where DSTv is involved….like many other things in this country.
So, I am currently staring at this an E-16 message for the second time in 3 days, and missing the football, and not getting the service, despite paying before the expiry date.
It would have been understandable if this was a one-off. But it isn’t. This is the third or fourth month in a row that this has happened. Every month, I get cut off twice, without fail. Every month, I pay before it expires. Every month, I have to spend unnecessary time on the phone trying to get the issue resolved, and I am sick of it.
This has nothing to do with the prices, or the content, or whatever. This has to do with something that is the foundation of customer service: people should get what they pay for, when they pay for it. The fact that DSTV is unable to do this (anymore) tells me something is…
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